FAQ
Frequently Asked Questions – Beautwix
1. What makes Beautwix products different?
At Beautwix, we combine natural-origin ingredients with science-backed formulations to create products that are safe, effective, and suitable for all skin types. We focus on clean beauty, free from harsh chemicals, parabens, and sulfates.
2. Are Beautwix products cruelty-free?
Yes! All of our products are 100% cruelty-free. We never test on animals and are committed to ethical, responsible beauty.
3. Are your products safe for sensitive skin?
Absolutely. Our formulas are carefully crafted with gentle, skin-loving ingredients and are dermatologist-tested to ensure they're suitable even for sensitive skin.
4. How can I choose the right product for my skin type?
Each product on our website includes clear descriptions and recommended skin types. If you’re unsure, feel free to contact our support team — we’re happy to help you build the perfect routine!
5. Do you ship internationally?
Currently, we ship within [insert regions you serve], but we’re working on expanding our delivery zones. Stay tuned via our newsletter for updates!
6. How long does delivery take?
Orders are typically processed within 1–2 business days, with standard delivery taking 3–7 business days depending on your location. You’ll receive tracking info once your order ships.
7. What’s your return policy?
We offer a 14-day return window for unopened, unused products. If there’s an issue with your order, please contact us and we’ll make it right.
8. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email. You can also log into your Beautwix account to view your order status.
9. Do you offer gift cards?
Yes! Beautwix digital gift cards are available in multiple amounts — perfect for sharing the glow with someone special.
10. How can I contact customer service?
You can reach our team at help@beautwix.com or through the Contact Us page on our website. We aim to respond within 24 hours.